ludo Casino & Sportsbook Data Care

This page describes what we collect when you use ludo and how we keep that data protected across your account, transactions, and gameplay. We at ludo take data security seriously—we encrypt your personal information, verify your identity, and restrict access to authorized personnel only.

Our ludo platform operates sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports tournaments. To serve you safely, we must collect certain information: your name, contact details, identity documents for verification, payment method details, and transaction history. This policy explains what we collect, how we use it, and your rights regarding your data.

We process data in compliance with privacy frameworks applicable in the jurisdictions where we operate. Our ludo services are available only where local law permits, and your data is handled according to those legal requirements. Read on to understand our specific practices.

What Data We Collect on ludo

When you register an account on ludo, we collect your full name, email address, phone number, and date of birth. These form your basic account identity. We require this information to create and secure your ludo profile, communicate with you about account activity, and verify that you meet eligibility requirements.

Before you can deposit funds, we collect identity verification documents: a government-issued ID (such as a KTP), passport, or driver's license. We ask for these to comply with Know-Your-Customer (KYC) regulations and to prevent fraud. Our ludo verification system is automated—we scan your document, check for validity, and approve or request resubmission. We do not store your raw document file long-term; once verified, we retain a verification record and dispose of the original scan according to our data retention policy.

When you deposit or withdraw on ludo, we collect payment details: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a mobile banking, local payment, online payment, e-wallet virtual account), transaction amount, and transaction timestamp. We do not store your card numbers or bank credentials in plain text—those are encrypted and handled only during payment processing by our payment processors.

During gameplay on ludo, we collect transaction logs: which markets you place, bet amounts, odds, outcomes, and timestamps. We track your account balance, winnings, losses, and withdrawal requests. We also collect technical data: your IP address, device type, browser information, and session cookies. This helps us detect fraud, prevent unauthorized access, and improve our ludo platform.

We do not sell your data to third parties

Your ludo personal data is never sold to marketers or brokers. We may share data with service providers (payment processors, identity verifiers, hosting providers) only to operate your account and comply with law.

How We Use Your Data on ludo

We use your data to operate your ludo account, process deposits and withdrawals, settle bets, and communicate with you about your activity. Your name and contact details allow us to verify your identity and send account notifications. Your payment details enable fund transfers—we pass your payment method to our processors (mobile banking's servers, local payment's servers, etc.), which execute the transaction. We do not retain card data after the transaction completes.

We analyze your ludo transaction history to detect patterns that indicate fraud or money laundering. If we spot unusual activity—for example, a sudden withdrawal from a new payment method, or repeated failed login attempts—we may contact you to verify legitimacy. This protects both you and our ludo platform.

We use technical data (IP address, device info, session logs) to maintain ludo security, prevent unauthorized access, and troubleshoot technical issues. Our ludo team may review logs if you report a problem—for example, if you claim a bet was placed without your authorization, we can examine session logs to verify the claim.

We may contact you via email or phone to inform you of ludo updates, service interruptions, or account issues. We do not use your contact information for marketing or promotional campaigns without your explicit consent. If you prefer not to receive communication from us, you can request removal from our contact lists via our support form.

Our ludo third-party processors

We work with service providers to operate ludo. These include:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet handle fund transfers. We share transaction details with them to complete deposits and withdrawals.
Identity verification services: Third-party vendors verify your KYC documents. We share your document and basic info with them; they return a verification result and we discard the document.
Hosting and cloud providers: We store your ludo account data on encrypted servers. Our hosting provider has access to our database but is contractually bound to keep data confidential.
Support and analytics tools: We may use third-party tools to track platform performance and respond to support inquiries. These tools may process limited data to help us serve you better.

All ludo third-party processors sign data-protection agreements binding them to maintain confidentiality and use data only for the stated purpose.

We at ludo believe your data is your property. We handle it with care, share it only when necessary, and keep it encrypted and protected.

ludo compliance team

Cookies and Tracking on ludo

Our ludo website uses cookies to remember your login session, remember your language preference, and track how you navigate our platform. These are primarily session cookies (deleted when you close your browser) and persistent cookies (stored for a set duration to recognize you on return visits).

Cookies help us improve ludo by showing us which pages you visit, how long you stay, and which features you use. This data is aggregated and anonymized—we do not track individual user behavior to a named person, only statistical patterns to optimize our platform.

You can disable cookies in your browser settings, but some ludo features may not work correctly without them. For example, you may be logged out frequently or require re-authentication.

Your Rights and Our Commitments on ludo

We at ludo commit to the following data practices:

Data access: You can request a copy of all personal data we hold about you on ludo. Contact our support team with your request, and we will provide your data within a reasonable timeframe.
Data correction: If your ludo account information is inaccurate, you can request correction. Log into your ludo account settings and update your details, or contact support for assistance.
Data deletion: You can request deletion of your ludo account and associated data. We will close your account and delete personal data, though we may retain transaction records if required by law or for compliance purposes.
Encryption: We encrypt all ludo data in transit (between your browser and our servers) using SSL/TLS. Data at rest (stored on our servers) is also encrypted.
Access controls: Only authorized ludo staff can access your account data. We use role-based access—support staff see only what they need to help you; finance staff see only transaction records; product teams see only aggregate analytics.

Data retention on ludo

We retain your ludo account data for as long as your account is active. If you close your account, we delete personal information (name, contact details, identity documents) within 30 days, though we may keep transaction records for 5–7 years to comply with financial regulations and anti-money-laundering laws. We cannot delete transaction data if it is required for legal proceedings or regulatory compliance.

Our ludo data servers and jurisdiction

Our ludo servers are located outside Indonesia. This means your data may be processed and stored outside your country. By using ludo, you consent to this cross-border data transfer. Our servers are protected by physical security (locked data centers), network security (firewalls, intrusion detection), and encryption. We comply with data-protection standards applicable in the jurisdictions where we operate.

Contacting ludo about your data

If you have questions about how we handle your data on ludo, or if you wish to exercise any of your rights (access, correction, deletion), contact us via our support page. Include "Privacy Request" in your subject line, and we will respond within a business day. You can also raise concerns if you believe we have violated your privacy—we will investigate and respond to your concern.

Privacy Policy Summary

We at ludo collect your name, contact details, identity documents, payment information, and transaction history to operate your account securely and comply with legal requirements. We use this data to serve you, detect fraud, and improve our ludo platform. We do not sell your data; we share it only with service providers (payment processors, identity verifiers, hosting companies) who help us run ludo.

We encrypt your data, restrict access to authorized staff, and retain it only as long as necessary. You have rights to access, correct, and request deletion of your data, subject to legal retention requirements. Our ludo servers are outside Indonesia, but we maintain high security standards and comply with applicable privacy laws.

This privacy policy may change as our ludo platform evolves or as regulations shift. We will notify you of material changes via email to your registered address. Your continued use of ludo after an update constitutes acceptance of the new policy. If you disagree with any change, you can close your account and request data deletion.